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Bryan

Bryan

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Bryan
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Moderator

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  • Hi, Sorry, but we did not test this script/plugin with the theme. Our policy states that we do not support third party plugins or custom code so unfortunately, we cannot be of any help to you. Also, we cannot recommend any plugins other than the on…
  • Hello,sorry but we do not have such an option available. You would have to look for a plugin that adds a functionality like this to WordPress.thanks
  • Yes, ofcourse this will work. I was thinking that you wanted somhow to set a global sidebar for posts with a specific category...You can set the sidebar in each post, and you can also set it globally, like I said before in theme options>sidebars.…
  • Hello,please send us a link to this page. What do you mean by jerkiness?thanks
    in Jerky scroll Comment by Bryan July 2019
  • Hello,we have ran the website on edge and it looks fine on smaller screens. The logo is not distorted in any way. Can you please clear your browser cache?Is anybody using edge as their mobile browser? :)thanks
  • Hello,you would need to place them in two 1/2 wraps and use the section style "equal height of wraps". Here is a tutorial: The equal height of wraps is used to position elements on: top, middle or bottom in wraps. In order to achieve this…
  • We do not support polylang, we only support WPML plugin for translation.If polylang plugin creates an issue with your theme, please disable it.You can always check if the polylang plugin has options to enable it on custom post types like portfolio. …
  • Hello Jim,do you mean that when you save the page, elements that are on the end of the builder start to dissapear?What is exactly going on.thanks
    in Onepage menu Comment by Bryan July 2019
  • There is a problem indeed, we will be able to fix this on monday. It has somehow happenned that the background position value was changed and this is why it looks wrong. We are missing the background position value of - center top repeat-yThere is o…
  • Hello,you can always replace the column item, from the Muffin Builder with the "visual editor" item.This will allow you to use the WYSYWIG editor and style the text in visual mode.thanks
  • Ok, so if you want to have a category specific sidebar, then you need to create a blog category and assign posts to it, like you normally would.Then you will be able to see the new widget area in appearance>widgetsIn this case, I have created a &…
  • Hello,this can be done with custom CSS, please send us a link to this post and we should provide you a simple CSS sollution.thanks
  • Hello,sorry but the previous login and password does not work. Please check that and send us a new password if possible.thanks
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
  • Hello,what do you mean exactly. Do you mean the menu height, or the text size? If you want to increase the height, you can do that in theme options>global>logo.If you change the logo height the menu will get bigger. If you do not want to chan…
    in Menu size Comment by Bryan July 2019
  • Hello,could you please disable all of your plugins, and then try to update the header builder?thanks
  • Hello,sorry but we do not offer a phone support. As I said before, this CURL error is hosting related, we cannot do anything about that even if we would talk on the phone.thanks
  • Hey,please disable the maintenance mode.thanks
  • Hi, Sorry, but we did not test this script/plugin with the theme. Our policy states that we do not support third party plugins or custom code so unfortunately, we cannot be of any help to you. Also, we cannot recommend any plugins other than the on…
  • You should see a list of images after you add them in the Muffin Builder, like so:http://prntscr.com/oh8li7 Please try to disable all of your plugins and check again.thanks
    in Image Gallery Comment by Bryan July 2019
  • This is because the Muffin Builder content would have to be copies manually this way for translation.To avoid manually moving the Muffin Builder content, you need to also check the "duplicate" option and click on duplicate.https://prnt.sc/…
  • This screenshot does not say anything: https://pasteboard.co/IoCqcl3.pngPlease read the instruction carefully and follow all of the steps.Provide this so we can see if the settings of your hosting are fine.thanks
  • Hey,please try using this custom CSS for now. We will take care of this issue so it does not appear in the future.  ul.list_mixed li::before, ul.list_check li::before, ul.list_star li::before, ul.list_idea li::before { bottom: unset !important; } …
    in Align Bullets Comment by Bryan July 2019
  • @modelschile We have to see a link to your website to provide you with such CSS.Every page is different and we need to make sure that it will work with yours.thanks
  • Hello Alena, all of those issues in Wordpress health are not theme related and should be fixed with the help of your hosting provider. Please try to disable all of your plugins and run the update again. We see that you are using a translation plugi…
  • Hello,all CURL errors, in this case error 56 are hosting issues. Please contact your hosting provider and ask him to check in the logs what is causing this issue and how we could fix it. It is somehow related to SSL. thanks
  • Hello,we have entered your website, created a new page, edited the page and saved content.All other pages are also editable. All is fine.thanks
  • If your plugin options and wordpress look different then you should contact the WPML support team about this. We test the plugin with the theme and everything works fine. This could be either the plugin malfunctioning or other plugins are messing th…
  • Hello,you would have to write to the WPBakery plugin author and ask him if there is a integration, we only support the plugins working with the theme, not with each other.thanks
  • Hello,how did you update the theme? Did you update from a very old version?It is not normal, or possible that the sidebars would go missing after an update. They are all stored in wordpress and in the database, we do not controll or modify them. We …
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