Fonts and headers not displaying in Chrome & Safari

discohappy

Hi, the site is www.nolimitselectrical.co.nz and it had been displaying on all browers correctly.

However I've noticed the fonts and headers aren't displaying on the website when I view it in Safari or Chrome.
https://gyazo.com/25f168f92c0fbf6c68b5cae7279403c6

Firefox seems to be displaying correctly.
https://gyazo.com/7d2b4f4daeb763d129afdba2ea1c764e

Can you please recommend how to get it to displaying correctly?  Thanks.

Albert

Hi,

we did checked your site and looks like the problem is on server side somewhere. If you will have a look at http://pasteboard.co/23ht4QfW.png you see that there is many bugs in JS console.

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discohappy

Is it possible to fix something like this by going back to a previous full backup?

Other than updates of the BeTheme, no changes have been made to the site so I'm not sure why the error has occured.

Thanks.

Albert

If you want to back-up your site, you should contact with your admin because all backups should be done on their side.

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discohappy

Looking at the js folder of the version of Betheme before I upgraded and this problem occured, the folders looked like this:
https://gyazo.com/98365300f52a4ba8d11973f710d4af83

They now look like this (hence the 404 erors in the console):
https://gyazo.com/c9cf9f6ac4d38aed1a37635c08fa674b

And the same issue for the css folder:  It did look like this:
https://gyazo.com/507c0f9f73098d0c72d1d934a58b5adc

and now looks like this
https://gyazo.com/2ef569b39ad2b0dd1e88cdb4bd22055e

Question 1:  How can I return them to the way they were and then
Question 2:  How do I ensure that a theme update doesn't create this issue again?

Thanks, Louisa

Albert

Q1: Like we wrote above, if you want to to return them to the way they were, you must contact with your admin because only he can do this from backups.

Q2: We are not your admin or developer so we don't know why you got these errors in console. There could be many different reasons why this may happen: folder permissions, plugins, corrupted files, limits on server side and other. That's why only your admin would be able to tell you what may happened.

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discohappy

I am the admin....

I have restored those folders which have fixed the js errors in Console but the fonts and headings have not been fixed - can you please advise where I could look to fix the error now?

Thanks.

Albert

Sorry but we are WP developers, not admins so we do not not know where exactly you should look for a problem. Like we wrote above, you got 404 errors in console http://pasteboard.co/23ht4QfW.png and this is where from you should start. That's all we can advise.

Thanks!

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