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betheme problem

XheraXhera
in General info & installation
hi, I bought betheme, but I have serious problems to install it.
downloading the complete zip file does because installation is missing the style.css file, installing wordpress theme with ftp program detects it but it generates this error:
Fatal error: Call to undefined function is_product () in /home/mydomanin/public_html/wp-content/themes/betheme/functions/theme-head.php on line 791

Comments

  • AlbertAlbert
    Hi,

    you have this problem because you simply did not read the documentation. More details about this issue you can read on [Links visible only for registered users]

    Thanks!
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • XheraXhera
    in fact, after reading the guide I installed the theme via FTP and the error continues to appear not loading the template and consequently site
  • AlbertAlbert
    Please provide link to page where you got this error then.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • XheraXhera

    [Links visible only for registered users]


  • AlbertAlbert
    We do not have the same error as you do. As you can see [Links visible only for registered users] the error we get is not related with theme. Looks like your files are incomplete. What we suggest in this case is re-install WP and theme files but via FTP only. So please just replace existing files on FTP with the new one.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • XheraXhera

    ok sorry, I would not be rude to you and true errors are different, but I assure you that not a wordpress problem and even the missing files that are not betheme , your template as I loaded on four different sites and I always the same mistake , and on all the sites it also loaded the theme enfold , avada and genesis , and they are all fully functional only betheme not then loads in my ignorance i think that the problem is right there


  • AlbertAlbert
    This theme is already installed in 30.000 different locations and everywhere works what means the problem is somewhere on your end only. It means, this problem can not be related with theme and we are 100% sure about that! We suggest to play with FTP like we already wrote above.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • XheraXhera
    I bought your theme because it is really very nice functional even seen him turn and nn I have anything to say and this convinced me to change my dress to the site to give it a more attractive fluid footprint. having said that my site is up with pages and articles, and nn I can reset everything to try to change the theme that for me it is a hobby and do nothing in life because of the weather door nn own
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