woocommerce update causing white screen

marketingimdex

Hello,

I have updated my woocommerce to the latest version and I am getting a white screen. The plugin is now deactivated.

Have updated theme and template files.

http://dev.amcmud.com/

Albert

Hi,

we checked your site and we didn't found anything wrong. It's not empty for sure.

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marketingimdex

hello.

It is now happening where at rev slider is enabled.

http://dev.amcmud.com/case-studies/

Albert

http://pasteboard.co/1IEcs0bn.png - this is how your site ends. Looks like you have fatal error that comes from Slider Revolution. We suggest to remove slider files and upload totally new files but this time via FTP once again.

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marketingimdex

what file to do upload them to? i cant seem to find it?

Albert

We don't know what you did and why you get this error as we did never met with anything like that so we suggest to remove plugin's files via FTP first and then upload them once again thru FTP as well.

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marketingimdex

how do i upload it via FTP? what is the file path? I cant seem to find it.

marketingimdex

hello. I have figures our the only the sliders that dont work are"post based" sliders.

marketingimdex

however these still work when woocommerce is deactivated

Albert

We recommend to have a look at http://forum.muffingroup.com/betheme/discussion/5/how-to-update-revolution-slider/p1 where we explained how to remove and upload files via FTP. Or if you still won't understand it, please contact with your developer.

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marketingimdex

Hello,

I am now running version 5.2.5.4.

My problem still exists.

Thanks

Albert

Please send us dashboard and FTP access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Please don’t forget to attach link to current topic so we know what for the access is.

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