very important

Hi there,

I have purchased betheme yesterday via theme forest. I am working on my domain kqips.com via aplus. I installed the zip folder and got 2 sub folders ( betheme.zp + betheme-child.zip), this is the link for my theme http://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048
however when i went to my wordpress to upload , it fail and this message appear
" The requested URL was rejected. If you think this is an error, please contact the webmaster.
Your support ID is: 5378948895119868588 "

Can any one help to solve this issue, and what are the proper guides for it.

please answer ASAP

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