Problems Installing Plugin

jackcondron · October 2016

Hi,

When I installed the plugin I can't access Wordpress Admin, I just get a white screen, and to be able to access it again I need to delete the plugin on the server, any ideas?

Thanks

Jack

Albert · October 2016

Hi Jack,

after what plugins installation this happened? Also, please send us link to page where the page is blank and doesn't want to load.

jackcondron · October 2016

Hi,

It is the WP admin, http://www.digitalised.com/wp-admin/ and it is everytime after installing the WPBakery Visual Composer Version 4.1.2 I can't access the admin, I know it works as I have deployed it on another web server but I can't find/think of the setting that could be causing this issue.

Thanks

Jack

Albert · October 2016

But above site, wasn't build with the BeTheme, right?

jackcondron · October 2016

I haven't updated DNS yet, it is avaliable on 82.145.38.105.

Thanks

Jack

Albert · October 2016

Sorry but from what we can see, dashboard is loading what you can see on http://pasteboard.co/bjq6RhDzr.png

jackcondron · October 2016

Yes it is now, as I have removed the plugin, let me add it again.

Albert · October 2016

Hmm, we see what you mean but we think that you need to contact with your admin/hosting provider because there is no information. Or you can also create php file with phpinfo() function inside so we can have a look on your server limits.

jackcondron · October 2016

I have just raised a support case with the hosting provider, I have also created the phpinfo, please see it at http://www.digitalised.com/phpinfo.php

Thanks

Jack

Albert · October 2016

OMG, after further checking we noticed that your server has some very low limits, like memory_limit to only 32MB while should be minimum 128MB, max_input_vars are 1000 while should be minimum 5000 or post_max_size which should be increased as well. We suggest you to contact with your admin/hosting provider or change hosting for better one because with such limits, you will meet much more problems in the future.

Problems Installing Plugin

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