Menu is not showing on certain browsers

studiocreation · November 2016

Hi there, I installed Architekt (BeTheme) and I love it!
But I noticed that on certain Browsers (Safari for Mac and on Firefox for Windows 10) will not show up the horizontal menue-on the top.
Not even the responsive menu - NOTHING! The menue-bar is missing at all
On other PCs and on mobile phones (responsive) it is working.
Can U help me to find out why?

Albert · November 2016

Hey,

please send us link to page where you faced this issue so we can have a look on it closer.

Thanks!

studiocreation · November 2016

http://zimmerei-unterhofer.it/

login:

username: florian
password: demo

Albert · December 2016

Ok, thanks. As you can see on http://pasteboard.co/4t5Q57MtZ.png your menu is fine in Safari and it works exactly the same in FF. We did checked your site on 5 different computers and the result is exactly the same what means the problem must be on your end.

studiocreation · December 2016

I tried it on my safari for mac (see screenshot https://we.tl/9H2T4PayHf) and on Firefox for windows 10.
Both are updated to the latest version and on both browsers no menue is showing.
I do not understand why

Albert · December 2016

What's your Safari version then?

studiocreation · December 2016

Safari for Mac 9.1.2.

Albert · December 2016

Ok, so all details about possible reason for older browsers you can find on http://forum.muffingroup.com/betheme/discussion/22960/updates-on-theme-causing-big-issues-menu-broken-in-multiple-browsers-and-woocommerce-having-issues so please do what we explained in this topic and let us know if this helped as this is the only idea we have an because we do not have Safari 9, we can not test it on our side.

studiocreation · December 2016

Well it also doesn't work on Firefox for Windows.
Thats not good beacuse in that case many viewers will not see the page correctly.
So what should I do?
Roll back an update? Where can I find an older version of this theme?

studiocreation · December 2016

I tried it on 4 PCs
It is not working on 2 of 4 PCs.
Issue on Firefox für Windows 42.0 and on
Safari for Mac 9.1.2.
Both are updated to the latest version.

I see in your support-forum, that also other users have this issue.
That's not good guys.
So what to do?

internethappens · December 2016

Safari 9.1 menu is not showing.

See this thread for fix by editing js/scripts.js.

http://forum.muffingroup.com/betheme/discussion/22960/updates-on-theme-causing-big-issues-menu-broken-in-multiple-browsers-and-woocommerce-having-issues

Albert · December 2016

But it appears in Firefox on Windows on our end. The only problem we found in Safari 9. Anyway, please take a look into the topic we sent you above, and do necessary changes in js/scripts.js file and let us know if this helped you.

studiocreation · December 2016

My script.js was and is set like this.
Did not change anyting:

(function($){

    "use strict";

    /* ---------------------------------------------------------------------------
    * Global vars
    * --------------------------------------------------------------------------- */

    var scrollticker;    // Scroll Timer | don't need to set this in every scroll

    var rtl             = $('body').hasClass('rtl');
    var simple            = $('body').hasClass('style-simple');

    var top_bar_top     = '61px';
    var header_H         = 0;
    var mobile_init_W     = ( window.mfn.mobile_init ) ? window.mfn.mobile_init : 1240;My script.js was already set like this:

studiocreation · December 2016

Oh, I found it.
Missed the to //
Now it works.
Thanks

Albert · December 2016

Ok, great!

Today will be a new version ready for download where we fixed it.

Menu is not showing on certain browsers

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