Plugins Breaking Betheme Options

edited December 2016 in Theme support

We keep experiencing the same problem where specific plugins when activated make the theme options disappear. The plugin that causes the problem seems to change, sometimes it’s Gravity Forms or Ultimate Addons for Visual Composer, Yoast SEO, and some others.


We have made sure that Wordpress, Betheme, and the plugins are all up to date and the problem is still occurring. Even more confusing is in some cases we delete the plugin that is causing the problem and it immediately starts being caused by another plugin that was fine before.


We can access the Betheme Options tab in the Appearance menu but we just get a blank page when clicked through.


Any help would be appreciated.

Comments

  • Hi,

    this has completely nothing to do with the plugins. There is 3 possible reasons why Muffin Options might be empty on load (blank):

    - PHP version - Wordpress, since version 4.5, requires minimum PHP 5.6. So if your version is older than 5.6, you need to contact with your admin/hosting provider because it need to be updated.
    - Memory Limit - the more plugins you have enabled, the more resources your WordPress instance will consume. So if this is happening, you need to contact with your admin/hosting provider to increase this limit.
    - Suhosin extension - if it’s installed on your server, it could bring the issues as well because the limits for Suhosin are usually different from the general one.

    Thanks!
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