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Double Logo version 16.2

harisqeiharisqei
in Updates & Changelog
Hi

I've just updated to version 16.2 and my logo is now appearing twice  - https://employmentinnovations.com/

I've removed the logo as well, in case it's been saved somewhere twice and then it just shows the Betheme default logo twice. Not sure what's happening. Also tried to follow this (http://forum.muffingroup.com/betheme/discussion/3557/double-logo-in-version-6-6) but it didn't work for me.

Not sure if it's something to do with WooCommerce? 

Cheers

Comments

  • AlbertAlbert
    Hi,

    it's very simple, the main culprit is your cache stuff. So please clear cache and then disable plugin and everything would be ok.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • harisqeiharisqei
    edited January 2017
    Hi

    Thanks! That worked, but when I enable WooCommerce after it makes the logo appear twice again :(

    I've tried updating WooCommerce (now version 2.6.11) then clearing cache, disable and enable - but it still shows the double logo.

    The double logo also pushed the menu out of the top header as well.

    I have disabled WooCommerce for now, but how can I enable WooCommerce without it showing a double logo?

    Cheers
  • AlbertAlbert
    We have no idea what you did and why this happens and the only suggestion we have right now is to remove everything (all plugins, theme files, etc) and upload them once again but this time thru FTP to make sure that all files has transferred complete.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • jgatterjgatter
    What did you do to fix it? I don't have woocommerce in my site, no extra plugins. All I did was to click on update, and I got the double logo like you.

    Please help!
  • AlbertAlbert
    @jgatter We need link to your site first to check.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • parizpariz
    edited October 2017
    Same issue here www.wochamovie.com can you please help?
    I already cleared cache
  • BryanBryan
    pariz 
    Do you mean the fixed header and the content going under it?
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • parizpariz
    @Muffin Support, no I mean the logo appearing twice. 
    You see twice "WOCHAMOVIE" in the header, like "WOCHAMOVIEWOCHAMOVIE" and this happened after I updated the team (I tried via console and via FTP). 

    Earlier I tried to put the fixed header option but it didn't work, no is back to the Cassic header. 

    Can you help please? 
    With version 15.x this does not happen.

    Thanks
  • BryanBryan
    We do not see any double logos, http://prntscr.com/h3rynk
    This could be a cache issue. Please delete your browser cache or open the page on another PC.
    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • parizpariz
    Interesting. We tried with 3 computers, 2 mobiles, 3 different browsers, private mode, before and after cache clearing, on WiFi on 4G. And we still see 2 logos in every case. 

    Any other suggestion would be highly appreciated.




  • parizpariz
    Also because I don't see how if I use version 15.x instead of 20.x I don't have the problem.
  • BryanBryan
    The problem did not come from the version, but from updating the theme, there must have been some errors. Please try to reinstall the theme. First disable all plugins and make a backup, then remove the theme folder thru FTP and install a new version of BeTheme.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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