Update Broke Featured Image
I just updated to Betheme 16.8 and now none of my products in WooCommerce that use the featured image are showing. I get a white screen. Any suggestions? I have tried disabling plugins with no luck. When I delete the featured image, all works as it should. WHen I enable the featured images, the page does not work. I have changed nothing else on my website.
Comments
any link to page where featured images does not appear after update?
I also uninstalled WooCOmmerce and reinstalled, same thing. Just noticed my portfolio pages are not working either if I use a featured image.
I also used an image in variations, that works fine. But the main featured image, no go. You can see that here: https://www.portsidemarketing.com/product/rack-cards/ - the QTY 500 has an image
Worked until I updated the theme and now when try to go back to previous version, no luck there either.
So something with BeTheme???Something got reset in DB??
You also say the site is "cut" - that is ONLY on the pages that are having the issues - the issue is directly related to the Featured Image and when you disable BeTheme and enable another theme (Twenty Seventeen) the issue is resolved.
BTW We really don't know why you compare default WP theme which does not have even 5% of possibilities of the BeTheme. It is obvious, that multipurpose theme with thousands of options, won't be as light as a default wp theme.
https://www.portsidemarketing.com/phpinfo.php
We only tried another theme to rule out WooCommerce being the issue - just testing different things to try and isolate the issue.
So, most likely never anything wrong with BeTheme - when we updated it, odds are it was due to old WP or Woo.
Thank you again for your prompt help and willingness to as always, make sure your theme is well supported. Please close this ticket as solved.