Muffin options blank

AnnekeWeber

Hi. I've installed the theme, imported the demo data and everything went well. However, upon wanting to customize the options, the screen is blank? The left menu/options list is there, but the actual sections that needs to be edited are blank. Below screenshot for clarification. Help please?

Bryan

Hi,

please go to your FTP server, create php file with phpinfo() function inside and send us link to that file so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page

Thanks!

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

AnnekeWeber

Please note that the current theme is part of a subfolder.... I have placed the phpfile in the root folder though: https://cansalostcity.co.za/phpinfo.php. Let me know if you need anything else. 

Bryan

There is 3 possible reasons why Muffin Options might be empty on load (blank): - PHP version - Wordpress, since version 4.5, requires minimum PHP 5.6. So if your version is older than 5.6, you need to contact with your admin/hosting provider because it need to be updated. - Memory Limit - the more plugins you have enabled, the more resources your WordPress instance will consume. So if this is happening, you need to contact with your admin/hosting provider to increase this limit. - Suhosin extension - if it’s installed on your server, it could bring the issues as well because the limits for Suhosin are usually different from the general one. If you don’t know what your limit/PHP version is, you can check both under Appearance > System Status section. Thanks!

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

AnnekeWeber

Perfect!! I've updated the php version, and now all seems good. Thank you!!