Cursor moving to the beginning of the text

Hello,

my customer has the following issue:
When he is trying to change the text, he can click on it and scroll down but as soon as he reached the area he wants to change, the cursor ist jumping to the beginning of the text. I already tried to tick and untick the button "Enable full-height editor and distraction-free functionality."

He also tried it on Mac, PC and different updated browsers. I have no problems with the same user. Does anyone know a fix for this problem?

Thanks in advance!

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