Hi, Please first update the theme to the newest version (20.3) Since your version is old, we recommend to make a backup first. Try to go to your FTP server and remove the theme folder completly. Then install the newest version and update the plugins. If you have any third party plugins that did not come with the theme please disable them because they might be the reason as well. thanks
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Please first update the theme to the newest version (20.3)
Since your version is old, we recommend to make a backup first.
Try to go to your FTP server and remove the theme folder completly. Then install the newest version and update the plugins.
If you have any third party plugins that did not come with the theme please disable them because they might be the reason as well.
thanks