Menu bar missing in some safari versions (9.1.2,...)

erwinvekeman

On my website with Woocommerce installed, the menu is not visible. Also the logo disappeared.

Every type of header I select in Betheme not works (modern, classic,...)

My menu isn't visible on Safari 9.1.2. But also some Ipad's with safari don't show the menu.

On Chrome and recent safari browsers the menu is visible like it has to be.

Bryan

Hi,
please send a link to this page
thanks

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erwinvekeman

This is the link to the website.

https://privacytrees.be/

Bryan

Hi,
we checked your website on every browser and the menu works fine,
https://prnt.sc/g687hv
Please maybe delete your browser cache.

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erwinvekeman

It works on my own browsers (Chrome and Safari).

The menu isn't working on some other browsers. Our customer using Safari (9.1.2) on his iMac.

Also on his tablet (Safari) the menu disappeared.

So it's not working on every browser version.

I cleared the cache on that older browser but that didn't help.

Bryan

Did you clear your clients cache?

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erwinvekeman

Yes, I cleared their cache.

Bryan

Please update the theme to the newest version, it is 15.4 currently and 20.4 is avaliable.

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erwinvekeman

Ok I will.
There is no message in betheme/wordpress dashboard to update the betheme?

I Can only update the theme by redownload and change the files?

(I work also with a betheme child.)

erwinvekeman

NEW UPDATE

Betheme is now version 20.4.3.

Now the menu is not showing on every safari browser (after clearing cache).

Tested on

Safari 9.1.2

Safari 10.0

Safari 10.1.2.

No problems found in Chrome.

Any suggestions? 

erwinvekeman

LAST UPDATE

It works again.

It's possible that the update helped.

I also updated the woocommerce database.

And I changed some css of my header. Only some padding. because my subheader was moved to far to the bottom.

Thanks for the help.

Bryan

You do not update the child theme. Please only update the parent theme by removing it completly via FTP and installing a fresh copy. After this you will be able to update the theme from the dashboard.
Please make a backup first.

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erwinvekeman

Yes, Done that.

Thanks.