After activation nothing seems to be working

Marcosopolo

Dear Support,

I just purchased the new theme today and I came over a few issues I hope to clarify here within the forum:

1. I installed the suggest plugins: however, I'm failing to register them as they say the purchase  code is invalid, which then leads to multiple errors

2. The sliders image does not show at all
3. the content from the front page such as (portfolio, testimonials, customers, etc.) does not show, in an opposite, it's completely blank and ugly. Even after following the tutorial on setting up this particular theme

3. The footer menu disappeared and won't show again
4. good news, the blog looks much better, but that's it

Please refer to this screenshot: https://screencast.com/t/6RVfzJiql

Question: 
How can I fix it?
Or, is it maybe better to start with this new theme from scratch? Just if possible using the already existing blog posts?

Thank you very much.

Bryan

Hi,

this is normal, this is just a theme installation. Now go to betheme>dashboard and register your purchase code there. You do not need to register any plugins.

Then go to betheme pre-built websites and choose your pre-built website, it will install and also import the slider automatically.

Please remember to first install the necessary plugins.

thanks

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Marcosopolo

Hello There Support,

Thanks for your swift reply.

Those steps are exactly what I did it before hand:

1. Proof of registration: https://screencast.com/t/mgqYZQ8Ngov
(Questions: it shows PHP Time Limit & PHP Max Input Vars is too low. How can I fix it?)

2. Selecting betheme pre-installed website 'THEME': https://screencast.com/t/k9IRfpfKH0

3.The result after installing the pre-installed theme looks like this https://screencast.com/t/4A029qI7WUE

Note: all plugins are installed. Question: How can I update them? It says it needs registration first:
https://screencast.com/t/PbxPCXJVnRib 

When I install the plugin manually it comes to an error: https://screencast.com/t/UiAhhFDA

Thank you very very much!

Marcosopolo

Dear Support,

I'm trying to install another pre-installed website 'ELEARNING':

-> Here it even fails to activate it and after the installment loading page it will direct me to this:
https://screencast.com/t/PWsXLrj1PcBt

What could cause the errors when setting up the theme? My thoughts are eventually my site is overloaded with some unnecessary stuff like codes and old plugins. So therefore I was thinking, maybe starting to build this website from scratch would be best. However, if there's an option to just keep content files like blog posts and images would be very important to me. Anyways, I'm more than happy to receive your suggestions as I'm not too experienced myself.

Question
It always asks me to do a database reset (optionally) -> https://screencast.com/t/PkVjwt3Si
By doing so, would I lose my content (images & blog posts)? Or, would this even be recommended?

Thank you very very much!

Bryan

please go to your FTP, create php file with phpinfo() function inside and send us link to that file so we can have a look on your server settings. Then send it privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact

The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page

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Marcosopolo

Thank you.
File is submitted under mail addy: [email protected]

Marcosopolo

Hi There,

Thank you very much for your swift reply.
I was able to change the PHP limits, however, it didn't fix the initial errors I stated in the forum.

Please find screenshot of current status: https://screencast.com/t/uTSIBuHZFjV

May I know how we can go on? Thank you very much.

All best

Bryan

Hello,
please continue the converstation via email
thanks

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