An error occurred while updating Betheme: The package could not be installed
When updating the BeTheme we get the following error: An error occurred while updating Betheme: The package could not be installed. The package contains no files.
We migrated from domain1.com to domain2.com while the theme was registered, however we have deregistered on both domains and only registered on the new domain, but we still get the error.
Do you have any general troubleshooting solutions I can try on this first. If not, can I provide you with domain information privately as this info is confidential at this time.
We migrated from domain1.com to domain2.com while the theme was registered, however we have deregistered on both domains and only registered on the new domain, but we still get the error.
Do you have any general troubleshooting solutions I can try on this first. If not, can I provide you with domain information privately as this info is confidential at this time.
Comments
please go to your FTP, create php file with phpinfo() function inside and send us link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.
Notice! If you are chatting with support via email please do not post here.
Thanks