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Built-in icons not loading or gibberish


I have two clients reporting the built-in icons are not loading or gibberish. (See screenshots shared on Google Drive) However, I cannot personally reproduce the problem on a few other computers and mobile devices. I'm wondering if this is a known issue. If not, can you give some help on where to start troubleshooting? For example, which css file contains the icons? Is there any alternatives that I can implement for the built-in icons? Thanks very much.



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