Not able to update theme from 20.6 to 20.6.3

skprasad

I get the following error on Wordpress dashboard:

An error occurred while updating Betheme: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

How can I update?

Bryan

Hi,

There might be few different reasons, why you get this error and this has nothing to with the BeTheme itself. Below, we list some most probable causes:

- your server might not support uploading different files than a .zip format
- there is not enough space on the disc of your server
- there is not enough memory on the server side, and only your admin/hosting provider will be able to check this in logs

In both cases, you need to contact your admin/hosting provider. Just in case, we include few links below that may help you as well:

https://wordpress.org/support/topic/pclzip_err_bad_format-10-unable-to-find-end-of-central-dir-record-signature-1/

https://wordpress.org/support/topic/incompatible-archive-pclzip_err_bad_format-10/

https://wordpress.org/support/topic/pclzip_err_bad_format-1/

https://stackoverflow.com/questions/17771578/wordpress-theme-upload-error-pclzip-err-bad-format

Best regards,
Muffin Group team

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

skprasad

Hey,

We checked our server settings and they are correct.

Can you share a link of what kind of file are you sending, so that we can confirm?

skprasad

We are able to update or install all other plugins/themes.

Bryan

What do you mean, what file?

Learn more: Video Tutorials | How To | FAQ Vote on what comes next