Wordpress update - cannot save changes to BeTheme options, only WP functions

barriemand

We updated to 4.8.3 WordPress and now cannot save any changes to BeTheme options. Also having issue with saving menu changes which ties to theme.  Any know issues/fixes here?

Bryan

Hi,

please go to your FTP, create php file with phpinfo() function inside and send us link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice! 

1. If you are chatting with support via email please do not post here.

2. Attach your license key and the wordpress admin login credentials.

Thanks 

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barriemand

are there specific php settings it should be?

My manager would like to check first if possible

barriemand

For more information, we are getting the below message but there are no server or firewall restrictions in place.  Can reach the wp-admin fine.  

This site can’t be reached

The connection was reset.

Try:

• Checking the connection
• Checking the proxy and the firewall
• Running Windows Network Diagnostics

ERR_CONNECTION_RESET

0) || diagnose" jsvalues=".detailsText:details; .hideDetailsText:hideDetails;" jstcache="3" style="border-width: 0px; border-style: initial; border-color: initial; border-radius: 2px; color: rgb(105, 105, 105); cursor: pointer; float: none; font-size: 0.875em; margin: 0px; padding: 10px 0px; transition: box-shadow 200ms cubic-bezier(0.4, 0, 0.2, 1); user-select: none; background-image: inherit; background-position: inherit; background-size: inherit; background-repeat: inherit; background-attachment: inherit; background-origin: inherit; background-clip: inherit; text-transform: uppercase; box-shadow: none; min-width: 0px;">HIDE DETAILS

Check your Internet connection

Check any cables and reboot any routers, modems, or other network devices you may be using.

Allow Chrome to access the network in your firewall or antivirus settings.

If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.

If you use a proxy server…

Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server: Go to the Chrome menu > Settings > Show advanced settings… > Change proxy settings… > LAN Settings and deselect "Use a proxy server for your LAN".

barriemand

Every other site on that server works fine. Including a test WP site running this theme

Bryan

Please send the link to the file as the message instructs. We will check it and give you a response.

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barriemand

sent