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Betheme update to 20.7.2 is not running

edited November 2017 in Updates & Changelog
Dear support

tried several times to update the theme to version 20.7.2 via wordpress plugin update function. Also through betheme update button. I receive everytime following error message:

Der Aktualisierungsprozess beginnt. Dies kann eine Weile dauern, habe bitte etwas Geduld.

Anschalten des Wartungsmodus …

Aktualisiere Theme Betheme (1/1)

Herunterladen der Aktualisierung von (removed by me)  …
Entpacken der aktualisierten Version …
Die aktuelle Version wird installiert …
Theme-Aktualisierung fehlgeschlagen.

Beim Aktualisieren von Betheme ist ein Fehler aufgetreten: Das Paket konnte nicht installiert werden. Das Paket enthält keine Dateien.

Abschalten des Wartungsmodus …

Alle Aktualisierungen wurden vollständig durchgeführt.

How to fix that problem? Best Regards Marc


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  • Hello,
    Unfortunately I can not install the new Betheme version
    There is always the message "The package could not be installed."
    In this forum I have read that you should deregister, I have tried, but the message "Referer domain is different than registered domain. Please contact us using contact form on our Themeforest profile page:

    In the meantime I changed my domain name from to

    I want to update to version
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