Unable to save changes in Muffin Options given 403 error

kumigar

Hi there,

I am able to make changes in visual composer, but unable to save any changes in muffin builder, although I was able to in the beginning.

I have tried to change the php max input var in the .htaccess file etc., but still unable.

I want to change the logo of the header on top left header of www.kaytronik.com (as it is giving an error).

If you can tell me where the file is supposed to be saved, I can maybe upload the ideal file in the server?

Thank you for your help in advance.

Best regards,

Kumiko

Bryan

Hello,
please first try to disable all plugins and check again. It may be cause by limits on your servers.
thanks

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kumigar

Thanks, I tried but still unable. What should I do?

kumigar

I have sent the php info file via contact. your kind guidance will be greatly appreciated!

kumigar

I have changed the php file in the server so that now PHP Max Input Vars is more than 10,000, but still unable to make changes.

kumigar

I have also changed the PHP Time Limit, so current time is now ok, but still unable to save any changes.

Bryan

Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. If you are chatting with support via email, please do not post here.
2. Attach your license key and the WordPress admin login credentials.
3. Send a link to this discussion, so the email support knows where to look.

Thanks

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kumigar

I already sent :-) thanks for your kind help!

kumigar

can someone help me??

kumigar

I got your email report but what you claim differs from what is shown in the dashboard.

Could you tell me why?

You may just not have solutions and pretend like you are helping us?

Bryan

Please do not double post and continue the conversation via email, not here.

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