Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you provide us the link. It is always a good idea to also attach a screenshot, for that use services like snag.gy or pasteboard.co thanks
as you can see on the screens on the desktop, the module starts. on 3 browsers. On another PC as well as on MAC. All plugins are disabled and still on the mobile module does not start and blinks gray points. http://abc4brands.fc.pl/testowa
Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice! Please attach a link to this forum discussion.
Please contact with my colleague on suport forum because he has all your necessary details and he is taking care of your case.
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Best regards,
Muffin Group team
Hello, did you improve anything? works and I do not know if this is due to update, but did you improve? If so, I would ask info what exactly because it was a test server and on the production server after the update, dots still remain on the mobile and the module does not start. Unfortunately, I do not have access to the production panel for the production server. Hence, I need info on what specifically you have changed with the test server running. I need to reproduce it on the production server.
Hello, we only got the access to this page: http://abc4brands.fc.pl/testowa/ and everything works there. We are also seeing the loading dots on mobile and desktop but this is due to the VC not loading.
This screen shows the error in the console that you are getting: https://pasteboard.co/GYb4AeE.png This is due to some limits, please check it out. This is not theme related.
Comments
Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you provide us the link.
It is always a good idea to also attach a screenshot, for that use services like snag.gy or pasteboard.co
thanks
thanks
http://abc4brands.fc.pl/testowa
Is the theme, wordpress and plugins updated?
Notice!
Please attach a link to this forum discussion.
Thanks
Please contact with my colleague on suport forum because he has all your necessary details and he is taking care of your case.
Hello, did you improve anything? works and I do not know if this
is due to update, but did you improve? If so, I would ask info
what exactly because it was a test server and on the production
server after the update, dots still remain on the mobile and the
module does not start. Unfortunately, I do not have access to the
production panel for the production server. Hence, I need info on
what specifically you have changed with the test server running. I
need to reproduce it on the production server.
production serwer - last module on page:
https://makro-dla-gastronomii.pl/dostepne-tylko-w-makro - grey
dots still blink on mobile
regards
we only got the access to this page: http://abc4brands.fc.pl/testowa/
and everything works there. We are also seeing the loading dots on mobile and desktop but this is due to the VC not loading.
This screen shows the error in the console that you are getting:
https://pasteboard.co/GYb4AeE.png
This is due to some limits, please check it out. This is not theme related.