Header and menu missing

gratianne

Hi there,

On Mozilla my header, menu, sliders suddenly disappeared from the my multisite : https://goo.gl/hX1vkL 

FYI the landing page is not supposed to have a header or menu so nothing wrong there

Really hope you can help me understand what's the problem.

Thanks in advance,

G

gratianne

fine on chrome and internet explorer

Bryan

Hi,
Sorry but the link does not work. Can you please first try to delete browser cache and check plugins (disable them)
thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

gratianne

sorry : https://goo.gl/yVFj3a

can you please have a look?

thanks in advance

G

Bryan

It looks like you have updated the theme with cache plugin turned ON. Please next time disable them when you make changes or update the theme, it is pointlestt to have them on when you are working on the website.
Turn off the plugins and delete browser cache.
thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

gratianne

I'm sorry but I 'm not sure I understand what you mean by "with cache plugin turned ON".

Not sure I'm using any. 

Is WP Smush a cache plugin ? 

In any case, I have deactivated it on the network and cleared my browser cache but nothing's changed...

Bryan

It could be also cache on server side, please contact your hosting provider.
This is a known issue and it is related to cache.
Try to disable all plugins and update the page.

Learn more: Video Tutorials | How To | FAQ Vote on what comes next