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theme will not save any inputted data

Hi  ,
We are trying to add a mp4 (<10mb) video to the fancy header.
Each time we select the media file and click save , update the page , the inputted data reverts to a blank space.
We have tried this in chrome and edge so we determine that this is not a browser issue.

We have also tried the same for revolution slider , when we try to apply the newly created slider  ,it defaults back to the original. We have also tested to see if already created sliders upload and same problem occurs
This is in Betheme 20.8.


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