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Can't save and lost content

Good morning, after updating the theme this morning, I cannot save anymore from the visual composer, I cannot also Export the page because the popup keeps coming telling me to update before. In the end, I faced that I lost a section in the official site, and I lost a part of the session in the staging one, where I was trying to export the page. We tried to work on other pc and we cannot save as well.


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  • edited January 30

    Hi, thanks for answering.
    I did disable all the plugins and sometimes works sometimes not. I have to disable the plugins, switch theme and switch back to Bettheme child and it works. Once I ąactivate Contact Form 7 it doesn't work, but to make it work again, I have to deactivate all the plugins, switch the theme, switch back the child Betheme.
    Now I delete contact form 7, deactivated all plugins and is not working.
    I'm thinking also to the host side, we have this numbers on the dashboard, but why before the update everything seemed to be fine,
    while after the update we are having those problems:

    PHP Time Limit 120

    Current time limit is OK, however 180 is recommended.
    PHP Max Input Vars 1000

    Minimum 5000 is required
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  • Hi, 
    I asked the hosting guys to increase the values and they've done it.
    Then we need to restore a backup because the content lost, but I need to export the posts created after the backup and I still cannot export pages or posts, I tried Chrome and Firefox as well. When I click to the export button, a popup comes telling me to save or publish before, letting me no other choises, I close the popup, click on export button again and the popup comes back.

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  • I click export and the popup comes out.
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  • In the end, the export issue is a conflict with some plugin.
    But I still face the problems in saving.
    Now with all plugins deactivate I still facing the problem of losing data. I lost the last section again. I'm trying to remake it, but anytime I update it, it moves the content in a new wrap and only 1/4 of the width like on screenshots.
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