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Menu not working correctly on mobile

mimisadomimisado
edited January 2018 in Menu / Mega menu
Hi, 

My menu is  not always appearing in full in mobile. If you scroll all the way up and then down again it fixes the visibility, but it should not be disappearing. Please help. The website is https://fizzandpop.world/

Thank you, 

Mimi

Comments

  • BryanBryan
    Hi Mimi,
    sorry but we do not see anything unusuall in how the menu works, try to take some screenshots. What browser are you using?
    thanks
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  • mimisadomimisado
    edited February 2018
    Hi, I have tried chrome and safari, and the problem is occurring on both. The issue happens usually after clicking on a menu item in mobile. It happens very frequently but is inconsistent. I have attached screenshots. You can see that in one of the screenshots the "blog" menu item is missing and is just white space.

    Thanks, 

    Mimi
  • BryanBryan
    Because you have faced with such a weird issue, which we believe has nothing to with the BeTheme itself, we recommend the following steps:

    1. Please go to your FTP account where theme is, remove whole theme folder and then upload the latest version thru FTP as well. Please make sure that all the files were copied correctly.

    2. Remove all 3rd party plugins (including cache of course).

    3. Make sure, there is no additional cache stuff on server side.

    Hope these steps would help you a lot.
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