Cannot switch product gallery on live site on mobile

lhadaway91 · February 2018

Hi,

For some reason when I visit my website on my mobile (Pixel XL - Chrome), I am unable to click on the product gallery images to change the image I am looking at on the product pages. It works fine on desktop.

Here are the images as an example that I am talking about: https://imgur.com/a/ZMm4k

When I click any of the images where the red arrow is nothing happens.

Why has the functionality stopped working in mobile only?

Thank you.

Bryan · February 2018

Hi,

Because you faced with such a weird issue, which we believe has nothing to with the BeTheme itself, we recommend the following steps:

1. Please go to your FTP account where theme is, remove whole theme folder and then upload the latest version thru FTP as well. Please make sure that all the files were copied correctly.

2. Remove all 3rd party plugins (including cache of course).

3. Make sure, there is no additional cache stuff on server side.

Remember to purge cache on mobile devices.
thanks

lhadaway91 · February 2018

Hi,

I downloaded and uploaded the latest version of BeTheme from themeforest, uploaded it and turned off all caching services server side and also the cache plugins. This did not fix the problem.

I removed all 3rd party plugins except for WooCommerce and cleared the master cache and also cleared the cache on my mobile device. This still did not fix the problem.

I have asked friends to try my website and see if they can select the images on their mobile devices with all plugins turned off and having never visited the site before. They also are unable to select the product gallery images on the product pages.

I have software that records how users visit my site and I can see people trying to click the pictures on my website on their mobile devices and they cannot select the images either.

If they/I click the 'Magnify' icon on the product pages we are able to scroll through the images. But the icons on the product pages are unusable.

Thank you.

Bryan · February 2018

Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. If you are chatting with support via email, please do not post here.
2. Attach your license key and the WordPress admin login credentials.
3. Send a link to this discussion, so the email support knows where to look.

Thanks

Bryan · February 2018

Hey,

we suggest updating the php version to a newer one.

http://prntscr.com/iaxbl2

What is this zotabox. Please disable all plugins and purge browser cache.

thanks

lhadaway91 · February 2018

Hey,

Thanks for the quick response.

Zotabox is the facebook chat floating icon in the bottom left. With this disabled it is still not possible to select images on a mobile device.

I have updated the php version and disabled all plugins other than woocommerce, cleared all caches (including manually emptying the [wp-content/cache] folder) I still cannot click the images on a mobile device. Everything works perfectly on a desktop so could it be the theme when it transforms it to a mobile layout?

Please see options here: https://imgur.com/a/7Qg1K

Bryan · February 2018

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

Bryan · February 2018

Try this css

.woocommerce .product div.entry-summary h1.product_title {position: unset !important;}

lhadaway91 · February 2018

That works brilliantly. Thank you so much.

Cannot switch product gallery on live site on mobile

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