Forum has been created to help all our customers in properly working our theme. We offer complete help with configuration theme and make default look, just like on our Be|theme demo. We don`t offer theme customization.

Before creating a new discussion, please:
1. Check on forum if discussion hasn`t been created before. Use the forum Search on the right.
2. Read carefully the documentation included to package.
3. If you didn`t find what you need and would like to post a new question click the "Start a New Discussion" button on the right.
4. You can post on forum only after registration (you need purchase code to register) .

NOTE!!! If you are starting a new topic and have got problems with your site and you want us to check what`s wrong please always give url to your site because without that we can`t check what`s wrong. Each case may be different because of your installed plugins, servers or other things.

IMPORTANT!!! Along with your inquiry, please attach the address of the page which concerns the question. This will cause the time to answer on your question will be much shorter. If you do not want to publish your address publicly in the forum, please send a private message. Thanks!

Pre-built website doesn´t import media


I try to install pre-built website "stylist" but I have a problem with media import (images etc.). After installation there are not images that we can see in demo version (no pictures, no logo...). I installed another pre-built website (f.e "artist") and this works perfect with all images. How can I solve it?



  • edited February 15
    For me none of the available prebuild theme can install correctly. No image, no video... . 
    I have Betheme version and i have the revolution slider installed and activated.
    I am trying to install theme wedding videos pre-build theme
    Did anyone figured out how to resolve this issue?
  • Please sign in to see answear!
  • Hi,

    everything in my stystem staus is OK. I wrote in first mail: "I installed another pre-built website (f.e "artist") and this works perfect with all images."

    And now? How can I solve it?

    Thank you

  • my betheme status is looking fine. Actually i increased all the limits:
    memory_limit 2000M
    post_max_size 1000M
    max_execution_time 300
    upload_max_filesize 1000M
    max_file_uploads 2000

    From my betheme system status this is what i see:
    • Server Info Apache/2.4.18 (Ubuntu)
    • MySQL Version 5.7.21
    • PHP Version ok 7.0.25-0ubuntu0.16.04.1
    • PHP Memory Limit ok 2 GB
    • PHP Time Limit ok 300
    • PHP Max Input Vars ok 5000
    • WP Max Upload Size 1,000 MB
    • cURL ok
    • DOMDocument ok 
    When i go to my media, i see 39 items. photos and videos. but still noting appears from the home page. (no videos; only plain text). Again i want to install  wedding videos theme.
    I grant write permission to everyone on wp-content folder and sub folders. 
    From Settings > permalinks, my common settings is set to custom structure (was like that since the begining) with these: /index.php/%year%/%monthnum%/%day%/%postname%/ 
    What am i missing? 
  • Please sign in to see answear!
  • what do you mean by on the same server?
    I install the theme from my wordpress dashboard. 
  • Ok I now know what is going on but I can't explain why it is happening. 
    When I install the pre-build theme, i get all the media in folder: wp-content/myimages
    When I browse to the site, it tries to load the media from wp-content/uploads and it cant find it.
    why is it happening and how to correct it?
    thanks a lot for your help
  • Please sign in to see answear!
  • Hellooooo
    Did you read my comments? I do not have another site... 
    I am not Claudia.
    Please read carefully before answering. 

  • Also, 
    Do you realize we are businesses trying to use your solution? It's been days now that we are trying to go through this and you are not really helping us... 

  • Please sign in to see answear!
Sign In or Register to comment.