serious issue registering license

cebaxter2

Hi

Tried everything - unable to register my purchase/license key

Can someone please help?

Thanks

Bryan

Hi,
please use this tool:
http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
thanks

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cebaxter2

Hi, I have, it says:

{"error":"No registered licenses for this purchase code and username"}

cebaxter2

hi - can anyone help with this please? I have double checked, and entered the correct themeforest username, and also have entered the correct license key

Thanks

Bryan

So it means that your license key was not yet registered anywhere. You can register it freely.
Please make sure you are pasting the key correctly.
thanks

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cebaxter2

I have tried entering it and it comes up with an error

cURL error 28: Connection timed out after 10003 milliseconds

Bryan

CURL error 28 is a hosting problem. Please update your PHP version to 7.0 and ask your hosting provider if you have CURL enabled and if there is any firewall enabled.
thanks

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cebaxter2

Hi

I have checked with the hosting people, They have replied the following;

It has been determined that the cURL version is 7.36.0, and the SSL method is 

supported.

There is no issue with the hosting to cause this.

Please contact your theme support.

Can you please login and check for me?

cebaxter2

This is the error

WP_Error Object ( [errors] => Array ( [http_request_failed] => Array ( [0] => cURL error 28: Connection timed out after 10002 milliseconds ) ) [error_data] => Array ( ) )

Pablo

You can see that this issue is about connection timeout and the problem is not theme related. It is all about the hosting provider. He should already recongnize and amend this issue by looking at the error message.
Please read these related links:
https://github.com/anhskohbo/no-captcha/issues/87

https://github.com/docksal/docksal/issues/312

https://wordpress.org/support/topic/curl-error-28-operation-timed-out-after-30001-milliseconds-with-0-bytes-receive/

https://toolset.com/forums/topic/update-failed-download-failed-curl-error-28-operation-timed-out-after-300000/

This is not a new issue, a lot of users have this problem and it always gets fixed with the help on the hosting provider. We assure that the problem is not on our side.

thanks

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