Are the new themes checked on actual devices?

sybez

Hi,

I've just started building a new site using the new Be Dietitian 2 theme that just launched.

I was doing some checks on my iPhone7 and noticed that the site wasn't rendering correctly (see attched screen shots)

I checked these using Chrome inspect element and they display as the should on there, but on a live device you can see the circle images are not working with the box background colours as per the design.

Can anyone help tidy this theme up on mobiles?

Theme on iphone 7

https://snag.gy/lwZ34J.jpg

Inspect element version

https://snag.gy/u6acv7.jpg

Thanks

Bryan

Hi,
sorry but there is not much we an do about this, it works fine on mobile and does not cause any troubles. This is how iOS is rendering the page and we do not have any controll over it.
thanks

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sybez

Errrrm....iOS covers 52% of the market share! The themes are built to work on all latest broswers and devices. To quote your own website home page;

"

RESPONSIVE & RETINA READY

Be is fully responsive and ready for retina displays. Your customers will love how your website looks on tablets and mobile devices.

"

I think this particular template needs some changes to the graphics to render properly, which BeTheme does have control over. It's not the first "new" theme I've seen issues with either.

Just bashing out 320+ theme designs and not testing them to render well on the most popular operating system is not very fair to your new or loyal customers.... May I suggest that you guys sharpen up your QA before releasing new templates

Bryan

You are right! We are fixing that right now, the pre-built website will be corrected and uploaded soon (today)
thanks

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sybez

Great to here! Thank you!

Will that update my version I'm buiding with now if I run the update when ready?

Bryan

The pre-built website was updated on our side so you do not need to update the theme in order to import the corrected demo.
thanks

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sybez

So how will my current version I'm building (before your correction) get updated? Do I need to start again and upload the Dietitian2 theme again?

Thanks

Bryan

Yes, you will need to upload it again.
thanks

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sybez

How do I do this without loosing the page content that I have built already?

Thanks

Bryan

Send us wordpress dashboard login and we will fix it for you if you do not want to lose the content.

You can send it privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact 

Notice!
Please attach a link to this forum discussion.

Thanks

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sybez

Sent!

Bryan

Since the dev that was fixing it is no sick leave we will be able to answer you on tuesday. Thanks and sorry for the wait.
cheers

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Bryan

Hey,
we fixed it for you.
thanks

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sybez

Great! Thank you very much, top service!