Cannot use license after renewing support

kepes

Dear Muffin Group,

we have renewed Betheme support today, and our license key doesn't works, the api.muffingroup.com/licenses/ tool says:

{"error":"No registered licenses for this purchase code and username"}

Pablo

Hi,

Be sure that you inserted it right, without any blank spaces or typos.

If this won't work, please contact us thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact
Notice!
Please attach your license key, username and link of topic in the message.
thanks

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kepes

Done.

Pablo

We checked your key and it's not used.

You have to paste your key into your website with BeTheme to make it registered.

If there will be any error message, please send me a screenshot of it.

Thanks.

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kepes

It says the registration key's limit exceed, as you can see on this screenshot:

https://prnt.sc/k1n4su

Pablo

Then please do what it says.

Thanks.

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kepes

I don't use the current license key on any site, because I cannot register it, but your api tool and you in your previous answer state that the license key is not used: "We checked your key and it's not used.".

Maybe the license key wasn't reactivated after extending the support on ThemeForest? Please help me figure this out.

Pablo

Please contact us on ThemeForest as the error message says and when we'll solve it.

Send all of your license keys and access to your website.

We'll inform you here about it.

Thanks.

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