Update Available won't show up

RodrigoSL · July 2018

Hey guys!

I'm having issues with this plugin's update. The BeTheme>Install Plugins are showing version 5.4.6.3.1 but in the plugin's page it says there is an update version 5.4.8.

Could you guys help?

The theme is registered the right way.

Pablo · July 2018

Hi,

Please before update disable all of the plugins.

Cheers.

RodrigoSL · July 2018

Hey Pablo!

Did that and no update is shown.

https://prnt.sc/k4vifq

Thank you.

Pablo · July 2018

Please send me a screenshot of the System Status in BeTheme > System Status

Thanks

RodrigoSL · July 2018

Hey Pablo,

Here it is: https://prnt.sc/k5crsu

Pablo · July 2018

Hey,

Please send us WordPress dashboard access and license key privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion

Thanks

RodrigoSL · July 2018

Hey Pablo!

Message sent.

Thank you.

Bryan · July 2018

hey,

sorry but the login details you provided do not match. Please check that and resend the mail again.

thanks

RodrigoSL · July 2018

Hey Pablo!

You can login now please.

Bryan · July 2018

We were able to log in but after we do it, we get redirected to the main page and cannot access the wp-admin dashboard. We need admin rights to check everything.

thanks

RodrigoSL · July 2018

Hey!

This user has admin rights... just checked.

http://www.dimensionando.com.br/wp-admin/

Pablo · July 2018

Hi,

We disabled all of the plugins and changed the theme to the parent theme.

After switching theme, everything update without any isuses.

This is fault of your modifications of Child theme.

Cheers.

RodrigoSL · July 2018

Thank you Pablo!

Everything is working!

Update Available won't show up

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