Cannot install pre build website

tirowi · July 2018

When I try and install a prebuild website I get the below error.

This page isn’t working

**URL** is currently unable to handle this request.

HTTP ERROR 500

Bryan · July 2018

HI,

can you please share the system staus in your betheme tab? A screenshot will be enough.

It is most likely relted to your hosting. Try to disable all plugins as well.

thanks

tirowi · July 2018

Hi

System status is showing all green and i have tried and disabled all the plugins and get the same error. I have a screenshot but how do i attach it?

Thanks

Pablo · July 2018

Please upload a screenshot on https://prnt.sc and paste a link for screenshot here.

Cheers.

tirowi · July 2018

http://www.robertwise.co.uk/HealthandSafety/image/

tirowi · July 2018

https://prnt.sc/k9ssju

Pablo · July 2018

Hi,

Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. If you are chatting with support via email, please do not post here.
2. Attach your license key and the WordPress admin login credentials.
3. Send a link to this discussion, so the email support knows where to look.

Thanks

tirowi · July 2018

http://www.robertwise.co.uk/phpinfo.php

Pablo · July 2018

Please contact your hosting provider to increase your PHP Max Input Vars to 5000,

You have set local 5000, but global is still 1000, so it's locked at 1000 at local too.

Cheers

Cannot install pre build website

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