Cannot install the "splash" slider from the pre-made website

The title says it all.

I bought the theme specificaly for this, but it seems I can't have access to it. It always says: "Revolution Slider Error: Slider with alias splash not found."

The theme is up to date.

Revolution Slider is active.

I have not the option to import only the slider when installing the pre-made website.

Comments

  • edited July 2018
    Hi,
    Please disable all of the plugins and try to do:
    when you install a pre-built website, the slider is imported
    automatically. You can also import them without installing the
    pre-built website.
    Here is a screenshot for better understanding:
    http://prntscr.com/h85ybi

    If you do not see this option, please make sure that revolution slider
    is installed and active. Also, the version of your theme must be 20.0 or
    more.
    Thanks.
  • Hi, all of the above are well setup.

    It's a fresh wordpress install with no plugin other than the BeTheme ones.
    Revolution Slider is installed and active.
    My theme is up to date, latest version.

    But I don't see the option or your screenshot when I install "Spash". I see the option with other templates like "Denim" though.
  • Hi,

    Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

    Notice!
    1. If you are chatting with support via email, please do not post here.
    2. Attach your license key and the WordPress admin login credentials.
    3. Send a link to this discussion, so the email support knows where to look.


    Thanks
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