Edit with WPbakery page builder opens to blank window with just chef hat.

When I try to edit a page with WPbakery page builder, I only get a white screen with muffin hat. What could be causing this to happen?

Also, on the dashboard there is a button to "open design options" when clicked it goes to a page where it states "Sorry, you are not allowed to access this page."

Please help asap!

Comments

  • edited August 2018
    This is happening on Classiccoachwork.com.
  • How long does support usually take to respond?
  • Hi,

    Please open your website in Firefox html mode (CTRL+U) and check html errors you got. Please fix them first and all should be fine.

    Thanks!
  • This did not solve any issues for me.
  • Can you remote into my site and look at the issue?
  • There is an HTML error on every page, this could make issues even for editor.
    Please disable all of the plugins(without VC) and try again.
    Thanks.
  • edited August 2018
    I was able to solve the VC issue by adding this line in the wp-config.php file:
    define('CONCATENATE_SCRIPTS', false);

    However, now when I go to edit a page using the VC builder, the block icons are all showing up with x's for all of the icons.

    Also please see this issue: On the wp dashboard, there is a button to "open design options" when
    clicked it goes to a page where it states "Sorry, you are not allowed to
    access this page." What could be causing this issue?
  • Sorry but we do not know what this script does. We do not support such changes.
    As Pablo said earlier, this is either a plugin issue or the HTML code errors
    thanks
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