Edit with WPbakery page builder opens to blank window with just chef hat.

PaulClassic

When I try to edit a page with WPbakery page builder, I only get a white screen with muffin hat. What could be causing this to happen?

Also, on the dashboard there is a button to "open design options" when clicked it goes to a page where it states "Sorry, you are not allowed to access this page."

Please help asap!

PaulClassic

This is happening on Classiccoachwork.com.

PaulClassic

How long does support usually take to respond?

Pablo

Hi,

Please open your website in Firefox html mode (CTRL+U) and check html errors you got. Please fix them first and all should be fine.

Thanks!

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PaulClassic

This did not solve any issues for me.

PaulClassic

Can you remote into my site and look at the issue?

Pablo

There is an HTML error on every page, this could make issues even for editor.

Please disable all of the plugins(without VC) and try again.

Thanks.

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PaulClassic

I was able to solve the VC issue by adding this line in the wp-config.php file:
define('CONCATENATE_SCRIPTS', false);

However, now when I go to edit a page using the VC builder, the block icons are all showing up with x's for all of the icons.

Also please see this issue: On the wp dashboard, there is a button to "open design options" when
clicked it goes to a page where it states "Sorry, you are not allowed to
access this page." What could be causing this issue?

Bryan

Sorry but we do not know what this script does. We do not support such changes.

As Pablo said earlier, this is either a plugin issue or the HTML code errors

thanks

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