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API connection is blocked

edited August 2018 in Theme support
Hi there,

We realized the API connection to "" has been blocked. After talking to our hosting company, they sent us an email indicating the request they send is blocked from your side. Here is what they say:

If I traceroute from the organogold-web01 to the domain, which is hosted with OVH, we see it reach and traverse OVH's network, but the connection dies before reaching the server.
This indicates that there is some sort of firewall restriction on the API's end which is blocking the requests. You'd need to contact the API providers to ask that any blocks concerning (the web01 server) get removed as we have no way of getting it to accept the connections from our end.

I've attached a copy of the traceroute from web01 if you need it from the API providers.
traceroute to (, 30 hops max, 60 byte packets
1 gateway ( 5.915 ms 5.933 ms 5.953 ms
2 ( 1.289 ms 1.341 ms 1.360 ms
3 ( 1.151 ms 1.229 ms 1.229 ms
4 ( 0.224 ms 0.227 ms 0.225 ms
5 ( 1.087 ms 1.112 ms 1.110 ms
6 ( 14.224 ms 14.149 ms 14.097 ms
7 ( 13.803 ms 13.453 ms 13.496 ms
8 ( 17.040 ms 17.036 ms 16.960 ms
9 * * *
10 ( 20.855 ms 21.100 ms 21.385 ms
11 * * *
12 ( 21.915 ms 21.430 ms 21.100 ms
13 * * *
14 * * *
15 * * *
16 * * *

Thanks for your help.


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