Cannot load the pre built website Themes

Hi

I have followed the instructions from you installation and tried loading one of the pre designed themes and they are not loading. I also tried installing the child theme and still they will not load. Your instructions are different to the latest version of your theme and the option does not appear under the appearance option to load the demo data. I however am selection the option under the Betheme>pre-built websites options and choosing the theme option where it provides the option to import and load but nothing is happening when i  do this only a refresh.

James

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