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theme update doesn´t work

edited October 10 in Theme support
Hi, my theme update doesn´t work. I received folling error message:

Der Aktualisierungsprozess beginnt. Dies kann eine Weile dauern, bitte hab etwas Geduld.

Anschalten des Wartungsmodus …

Aktualisierung des Themes Betheme (1 von 1)

Herunterladen der Aktualisierung von http://api.muffingroup.com/theme/download.php?code=
Entpacken der aktualisierten Version …
Die aktuelle Version wird installiert …
Theme-Aktualisierung fehlgeschlagen.

Beim Aktualisieren von Betheme ist ein Fehler aufgetreten: Das Paket konnte nicht installiert werden. Das Paket enthält keine Dateien.

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  • edited October 10
    Hi Pablo, i had the licence key active on my developing page: https://rathausmarkt-kleinmachnow.management-agentur.de/ meanwhile i deregistered it. Right now just the final site (https://rathausmarkt-kleinmachnow.de) is registered but the theme update doesn´t work. Instead i receive the same error message:

    pi.muffingroup.com/theme/download.php?code=
    Entpacken der aktualisierten Version …
    Die aktuelle Version wird installiert …
    Theme-Aktualisierung fehlgeschlagen.

    Beim Aktualisieren von Betheme ist ein Fehler aufgetreten: Das Paket konnte nicht installiert werden. Das Paket enthält keine Dateien.

    Abschalten des Wartungsmodus …

    Alle Aktualisierungen wurden vollständig durchgeführt

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  • edited October 10
    The tool says that either name or licence key is wrong; my themeforest user Name is Kniehase and my licence key: is do not post license key in public forum

    LICENSE CERTIFICATE : Envato Market Item
    ==============================================

    DO NOT POST SUCH A THINGS ON PUBLIC FORUM

    ==== THIS IS NOT A TAX RECEIPT OR INVOICE ====

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