Theme has removed some key fields on my order form

Wiseowlresearch

Hello, 

On my website https://wiseowlresearch.com/ the order form (on the "order" page) works perfectly on a desk top (pc/laptop) but when a user tries to complete the form on a mobile device the website does not show all of the fields. This is a massive issue as I have a system which calculates a price for the user based on information that is supplied in the order form. However, as several key fields to the form are not shown when viewed on a mobile device it means that the client cannot make an order.

 

Please can someone advise how this can be fixed as I am paying for advertising but cannot receive orders from clients that come via mobile devices (which is most of my traffic). 

Thank you

Wiseowlresearch

For example, when you select "Assignment help" - the form should ask for the standard, word count & deadline which are all essential to generate a price. However, when viewed from a mobile device all of these fields are missing

Pablo

Hi,

What is the name of this plugin?

This is surely is not CF7.

Thanks.

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Wiseowlresearch

Pablo, I do not know the name as it was one that was created. I do not understand why the theme has cut some of the fields out on the mobile devices

Pablo

Our policy states that we do not support third party plugins.
This is surely a plugin issue, not a theme.

You have to contact a plugin author because we can do nothing at all.
We support a Contact Form 7 and Gravity Forms only.
Thanks.

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