Some Pre-built websites are not displaying thumbnail image and respective images are not uploaded

zana_gaivota

Hi,

Pre-built website section is not displaying thumbnail images for some of the pre-built websites and when I install one of those pre-built websites (Architect3) the images don't get uploaded.

Can you help?

Thx

Pablo

Hi,
Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you provide us the link.
It is always a good idea to also attach a screenshot, for that use services like snag.gy or pasteboard.co
thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

zana_gaivota

Here is the link:

https://letsgetdigital.pt/demo/rc/

Pablo

Hi,

Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file, wordpress admin login credentials and link to this discussion privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. If you are chatting with support via email, please do not post here.
2. Attach your license key and the WordPress admin login credentials.
3. Send a link to this discussion, so the email support knows where to look.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

Pablo

Hi,
You didn't send us a WordPress admin login credentials.
Please send us all the required information which I asked in the previous post
Cheers

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

zana_gaivota

Meanwhile, I have created a new website and installed the template again and the issue is no longer happening.

Thank you.

Bryan

Hi,

we have disabled all of your plugins and the pre-built website images imported. The issue is caused by one of your plugins.

thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

zana_gaivota

Thank you!!!

Do you know what plugin caused the problem?

Pablo

No, we do not know.
You can find this plugin by turning on all of the plugins separately.

Of course, this is not an issue with our bundled plugins.
Thanks.

Learn more: Video Tutorials | How To | FAQ Vote on what comes next