can't update theme

SRD · October 2018

Hi Folks,

When we try to update BeTheme from 20.9.2 to 20.9.7.3, the upgrade process will start, but then halt midway through, and nothing else happens, and the site is stuck in maintenance mode.

Help appreciated.

Steve

SRD · October 2018

If I visit Appearance > Themes, and try to update the theme there, I receive a message:

"Update Failed: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
504 Gateway Timeout Gateway Timeout The gateway did not receive a
timely response from the upstream server or application."

Pablo · October 2018

Hi,

Please send link to screenshot of:

1) Whole error message

2) Your System Status (it's in BeTheme > System Status)

Thanks

SRD · October 2018

Hi

Server Environment

Server Info Apache

MySQL Version 5.6.40

PHP Version 5.6.38 (WordPress requires PHP version 7 or greater. Learn more)

PHP Memory Limit 768 MB

PHP Time Limit 120 (Current time limit is OK, however 180 is recommended.)

PHP Max Input Vars 1000 (Minimum 5000 is required)

WP Max Upload Size 128 MB

cURL Yes

DOMDocument Yes

WordPress Environment

Home URL http://artsparty.org.au

Site URL http://artsparty.org.au

WP Version 4.9.8

WP Multisite No

WP Debug Yes

Language en_US, text direction: LTR

Bryan · October 2018

The best thing to do here is to :

1. Disable all plugins then check if it works.

2. Update the version of your PHP to 7

3. If those steps do not work, go to your FTP /themes folder and remove the betheme folder, then install it again using the latest version from themeforest.

thanks

can't update theme

Comments