Can't edit Muffin Builder section after update theme Version 20.9.8

lu72

Hi,

I update theme and after do this i can't edit or delete or clone the item of muffin builder! I click and nothing happen!

I'ts really urgent because i have to do some modify.

The link is here.

PLEASE HELP ME!

Bryan

Hey,

please first disable all of your plugins and then check again.

thanks

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lu72

My site is online! i can't do this things! and it's happen when i update betheme to version 20.9.8...before everything works perfectly.

Pablo

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

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lu72

Ok, I send you the access just right now.

Thanks!

Elisa

Pablo

Hi,
Please contact your hosting provider and ask him about increasing PHP_Max_Input_Vars to 5000.
Also, update your theme version, today we had released an update with bug fixes.
Thanks

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lu72

I done both thing but unfortunately problem is still here...

Pablo

Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page. Notice! 1. If you are chatting with support via email, please do not post here. 2. Attach your license key 3. Send a link to this discussion, so the email support knows where to look. Thanks

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lu72

some news? yesterday I sent you all things but i don't receive any answer.

Pablo

We always reply as fast as it's possible - stay calm

Your PHP_Max_Input_Vars are changed only in php.ini local, you have to contact your hosting provider to change it for global:

http://prntscr.com/li6m24

Because if global setting is 1000 and local 5000, then local will be not higher than local (so it's still 1000)

Cheers

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lu72

Hi,

I contact my hosting provider and they told me that PHP_Max_Input_Vars it's correct that 5000 is in local. It's not an error as you think.

So, now I can do?My site is still unusable.

Pablo

It has to be changed on a global value.

We had a lot of issues like this, and the only way to make it fixed is changing the global value.

Please contact your hosting provider once more and tell him to change this value.

Thanks

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lu72

Hi,

I contact my provider and they told me that it could not be done.

I had to buy a new web space and migrate the site to a new provider that had a value greater than 1000.

Now it seems to work. Keep in mind for
the next updates that you put in trouble people if you make these
changes, and the site was on Aruba, where there are thousands of sites.

Thanks again for the help and availability,

Elisa

Pablo

I'm glad that you solved it.

Is there anything else I can help you with?

Thanks

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celtikceltik

lu72, what you did to become useful? i am having the same issue and all the specs are fine, 5000 vars globaly and so on... Best regards

lu72

Hi celtikceltik, I migrated completely my site in another provider, in this case OVH with PHP Max_Input_Vars at 16000.

Pablo

celtikceltik

Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. If you are chatting with support via email, please do not post here.
2. Attach your license key and the WordPress admin login credentials.
3. Send a link to this discussion, so the email support knows where to look.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next