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Website Menu Missing


I am a 25+ BeTheme purchaser! Love your product. One of my websites,, is fairly new. Something over the last 24 triggered an issue where the menu is not loading. 

- all the other betheme sites are fine
- this client has opened the admin panel before so my initial thought is they tweaked something
- when I went to wp-admin > customize this message popped up: 

Fatal error: Call to undefined function is_plugin_active() in /home2/kevmel6/public_html/wp-content/themes/betheme/functions/admin/class-mfn-dashboard.php on line 158

Please advise! 


  • I contacted the hosting company (HostGator) and the issue when from the menu to now a fatal error in the betheme and it crashed the theme entirely. 

    If it is possible to escalate the issue that would be amazing!
  • I removed the theme and reinstalled betheme and everything worked great. 

    Thank you!

    A second issue:

    I built the website on a different url/ server and migrated it from there. Thinking the issue may be in the purchse code ringing in twice i purchased an additional code.

    While I did not need it to work (at least so far). How do I properly remove it from the other URL?

    Also, is there a way I can get a list of all the betheme purchase codes i ahve and what urls they are tied to. I think i have a few I have used for short term sites and if possible would like to reuse them
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  • I am having issues with this. 

    I used my most recent code and username and received this message 

    {"error":"No registered licenses for this purchase code and username"}
  • Please sign in to see answear!
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