Can't update my betheme

Juliane_T · November 2018

Hi, I tried to update my betheme to the newest version, but I can't download the package. My actual version is 20.9.5.

I'm currently abroad, may be that's the problem that the download doesn't work?

Pablo · November 2018

Hi,

Is there any error message?

Please show me the screenshot of this message.

Thanks

Juliane_T · November 2018

How do I send a screenshot? They want a URL?

I get the message: Update failed: The package could not be installed.

Pablo · November 2018

This message could mean that your license key is used on more than one domain.
Please use this tool to manage your license keys:
http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

thanks

Juliane_T · December 2018

Hi again, ok I checked it and now I know what the problem could be. I changed the primary domain from www.wine-travelling.com to www.wine-travelling.de, but didn't deregister the domain. I done it few minutes ago. Problem is now, that I don't know how to register the current domain. Can you give me an advice? I hope I didn't break anything with that now?

Pablo · December 2018

Just deregister this old domain with this tool I sent you.

Then, register it on new in BeTheme > Dashboard

http://prntscr.com/lpzri4

Paste a license key there and click "register theme"

Thanks

Juliane_T · December 2018

But this is the weird thing, it shows me on Betheme -> Dashboard that it is still registered...So I have to unregister it there as well?If I deregister this, aren't there any problems with the live site? Not that my whole page and settings get lost?

Pablo · December 2018

No, all of your settings are in the database, so they will not be removed/changes.
Deregister this license key from all of the websites, then register it on your main site.

Then try to update your theme like 3-4 times.
The system has to refresh the key domain location.
Thanks

Can't update my betheme

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