all Plugins deletet

jan1709

I need your help, please.
The server has been switched to php 7.2. After the conversion, all plugins were deleted. If I want to releal it comes the following error message

Entpacken des Pakets …Das Plugin wird installiert …Verzeichnis konnte nicht angelegt werden. /is/htdocs/wp10548621_3RJ4J9KJH6/www/juragrund_wp/wp-content/plugins/js_composer/Plugin-Installation fehlgeschlagen.

Pablo

Hey,
this message could mean that your license key is used on more than one domain.
Please use this tool to manage your license keys:
http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

thanks

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jan1709

Thank you, I tried the given link. The following message came
{"error": "No registered licenses for this purchase and username"}
He was spelled everything right. What could that be?

Pablo

It means, that your license key is not used anywhere.

Please, register this license key on your website, then try to update your plugins like 3-4 times.

Thanks

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jan1709

Where can I activate the licenskey, I can not find it in the WP dashboard.

Please can you send me a picture?Why was the license key deleted? Can 

Can that be through the PHP conversion?

Pablo

Your license key can be activated on your website.
Please, get into the BeTheme > Dashboard
https://i.imgur.com/S59IWwr.png

My theme is registered, but in your case, you should paste the code there and activate the theme with this big blue button.
Thanks

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jan1709

Many thanks for the answer. But this "link" in the BeTheme Dashbord does not exist with me.
Do you have an idea why?

Pablo

Please disable all of the plugins, clear the cache and check if the issue still exists.

If you still do not see the BeTheme > Dashboard link, please send us WordPress dashboard access privately thru the contact form which
is on the right side at http://themeforest.net/user/muffingroup#contact
and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

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