Forum has been created to help all our customers in properly working our theme. We offer complete help with configuration theme and make default look, just like on our Be|theme demo. We don`t offer theme customization.


Before creating a new discussion, please:
1. Check on forum if discussion hasn`t been created before. Use the forum Search on the right.
2. Read carefully the documentation included to package.
3. If you didn`t find what you need and would like to post a new question click the "Start a New Discussion" button on the right.
4. You can post on forum only after registration (you need purchase code to register) .


NOTE!!! If you are starting a new topic and have got problems with your site and you want us to check what`s wrong please always give url to your site because without that we can`t check what`s wrong. Each case may be different because of your installed plugins, servers or other things.


IMPORTANT!!! Along with your inquiry, please attach the address of the page which concerns the question. This will cause the time to answer on your question will be much shorter. If you do not want to publish your address publicly in the forum, please send a private message. Thanks!

Pre-built websites always lead to 500

I no longer can use one of your pre-built websites. When chosing one from the list, like eg BeDecor 2, and using the option "Complete pre-built website" I'll get an "Error 500 . Internal server error" after about 10-15 seconds.
I tried everything (I know):
- I reseted the db as recommended with the plugin.
- I changed PHP version from 7.2 to 7.1 for the server.
- I updated both WordPress and BeTheme: versions 5.0 and 20.9.8.3 are running.
- I increased the max_execution_time and also memory_limit.
- I checked the rights of the whole betheme folder and set everything to 755.
It no longer works for me. I had that issue about 3, 4 times with the last projects since October, I think.
What could that be? 
Thank you in advance for your assistance!
Best regards, Andreas Heck

Comments

Sign In or Register to comment.