Pre-built websites always lead to 500

aheck1969

I no longer can use one of your pre-built websites. When chosing one from the list, like eg BeDecor 2, and using the option "Complete pre-built website" I'll get an "Error 500 . Internal server error" after about 10-15 seconds.

I tried everything (I know):

- I reseted the db as recommended with the plugin.

- I changed PHP version from 7.2 to 7.1 for the server.

- I updated both WordPress and BeTheme: versions 5.0 and 20.9.8.3 are running.

- I increased the max_execution_time and also memory_limit.

- I checked the rights of the whole betheme folder and set everything to 755.

It no longer works for me. I had that issue about 3, 4 times with the last projects since October, I think.

What could that be? 

Thank you in advance for your assistance!

Best regards, Andreas Heck

Pablo

Hi,
Can you contact your hosting provider and ask him for logs?
It will be beneficial for us.
Thanks

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aheck1969

Good Moring Pablo!

I only have a access log. What kind of log do you need?

Pablo

Can you send here part where the issue appears?

If you don't know where it is, please paste it all.

Also, please send us WordPress dashboard access privately thru the contact form which
is on the right side at http://themeforest.net/user/muffingroup#contact
and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

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aheck1969

Hello Pablo, I'm trying to get access to the error log of the server ... as soon as I have that I'll come back to you. Thank you for your assistance!