Not being able to update BeTheme 20.9.6.2.1 to 20.9.8.3

inovaprime

Hello,

I'm having trouble updating my
BeTheme, I get the error in this image (https://imgur.com/a/N6RVFOp)... In the past I've been able to update
using the web interface, can't understand what's the issue here...

Can you help?

Thank you

Pablo

Hey,
this message could mean that your license key is used on more than one domain.
Please use this tool to manage your license keys:
http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

thanks

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inovaprime

Hello Pablo,

Thanks for the prompt response. Indeed it seems that the issue is related to license registration. Something very strange is happening. We have two keys:

• 5207e751-e300-****-****-************
  
• cefa9849-314c-****-****-************

Each license should be associated with a different website and URL.

However when I use the license manager http://api.muffingroup.com/licenses/ both keys will redirect to the same page. In this page the license cefa9849-314c-****-****-************ is listed along with website governance.business (which is correct).

The license 5207e751-e300-****-****-************ should be associated with website inovaprime.com, And there should be no link between them...

Thanks again

Pablo

Please deregister these licenses and please activate(register) them on the proper website.
Then try to update your BeTheme like 2-3 times, and it should work.
Thanks

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inovaprime

Hello! We have tried this, but we still get the same message. Actually now we are unable to update BeTheme in both our websites

Pablo

Did you try to deregsiter it on api and on the dashboard of theme?

If these both ways doesn't work, please contact us using contact form on our Themeforest profile page:
https://themeforest.net/user/muffingroup

Do not forget about including the license key, link to the website, link to this topic and small explanation of the issue.

Thanks

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