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An error occurred while updating Betheme: The package could not be installed.

davidjohn610davidjohn610
in Updates & Changelog

Hello, we have our license activated, however it keeps telling us the package contains no files when it attempts to complete the update. Is there a good approach to correct this?  

The update process is starting. This process may take a while on some hosts, so please be patient.


Enabling Maintenance mode…


Updating Theme Betheme (1/1)

Downloading update from http://api.muffingroup.com/theme/download.php?code=XxxxXxXxx-xxXX-XxXX-xXXX-xxxxxXXXxxx…

Unpacking the update…

Installing the latest version…

Theme update failed.

An error occurred while updating Betheme: The package could not be installed. The package contains no files.

Disabling Maintenance mode…

All updates have been completed.



Thank you. 

Comments

  • davidjohn610davidjohn610
    This same thing happens to revslider. 

    The license key is activated and otherwise functional. 


    Updating Plugin: Slider Revolution


    Unpacking the update…

    Installing the latest version…

    The package could not be installed. The package contains no files.

    Plugin update failed.

  • davidjohn610davidjohn610
    We have tested out updates on many of our other licensed sites, this is the only one that seems to be having this issue. 

    Just wanted to provide a quick update on my findings. 
  • PabloPablo
    Hey,
    this message could mean that your license key is used on more than one domain.
    Please use this tool to manage your license keys:
    http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • releventurereleventure
    I am having the same issue. I have checked that the purchase code is correctly registered to the correct domain. I was going to deregister and re-register but the form told me not to do that, to only deregister if moving. I am not able to update BeTheme, Revolution Slider or WP Bakery Page Builder. 
    Wordpress 5.0.2
    BeTheme 20.9.8.1.1
    Slider Revolution 5.4.8
    WPBakery Page Builder 5.5.5

  • releventurereleventure
    I wanted to add I have tried Chrome Firefox and Edge browsers all with cleared caches.
  • releventurereleventure
    I purchased a copy for two sites(domains) and both have a valid license from themeforest. I deleted the theme and plug ins from both sites. I then deregistered both licenses from the registration page. I then downloaded the theme again from themeforest. I then installed on one site and when activated, it was already registered from the theme dashboard but does not show up on the license page on your website. I am not able to install plugins from source "Bundled Premium Plugin" but I am able to install from Wordpress repository. I think the license is stuck somewhere in your system. I am going to send both of my license codes and I hope you can delete from your end and update me.

  • releventurereleventure
    Nevermind, I ended up resetting the entire database to a clean install and then it was able to work.
  • PabloPablo
    Is there anything else I can help you with?
    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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