trouble with theme update from 17.3 to 21.0

wistlaumann

hello.

we have running wordpress 4.9.8 with betheme 17.3 and ubermenu 3.5 = everthing works fine. when we update betheme to current version 21.0 ubermenu will not work correctly on desktop anymore. on tablet and mobile view ubermenu isnt visible.

we have testet the update on a stagging website.

thanks for help!

wistlaumann

Pablo

Hi,

Unfortunately, we do not support the ubermenu plugin.

Our policy states that we do not support third party plugins or custom code.

Also, we cannot recommend any plugins other than the ones we support. You can find the list on this page, in the sidebar:
https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048

If you want to update theme from version below 20 then, here is an instruction on how to update the theme:
http://themes.muffingroup.com/betheme/documentation/#general
Theme updates will not delete your content unless you have changed the
files directly in which case we suggest using a child theme.
We also recommend creating a backup file.
Please remove the theme completely from your theme folder and install a
fresh copy. Do not overwrite files.

thanks

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