Revolution Slider installation failed folder already exists

matekis

Hi there!

I tried to install RevSlider but it keeps failing to install:

Downloading installation package from ...

Unpacking the package…

Installing the plugin…

Destination folder already exists. 

Plugin installation failed.

There was no RevSlider on the website before. Now I see the folder on FTP but I cannot find it in wp admin.

Please help!

Pablo

Hi,

Please get into the FTP.

Then, go to the wp-content > plugins and delete the Revolution Slider folder.

It should solve your problem.

Thanks

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matekis

Hi Pablo!

Thanks for the fast reply! I tried it. Deleted the revslider folder and its contents from ftp, installed it from the theme, still the same error and the folder reappears in the plugins folder of ftp.

What should I do now?

Pablo

Hi,

Please go to your FTP, create a php file with phpinfo() function inside
and send us a link to that file, your wordpress admin login credentials,
link to your website, your license key and ftp access privately thru the contact
form which is on the right side at
http://themeforest.net/user/muffingroup#contact so we can have a look on
your server settings. Remember to also send your license key and
Wordpress admin login credentials. The problem is probably related to
limits but to be sure which one is the reason, we need that link. For
more details about file creation, please visit
https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. Attach your license key and the WordPress admin login credentials.
2. Send a link to this discussion, so the email support knows where to look.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

Pablo

Hi,

We are not sure what could make this problem.

Please contact your hosting provider, he should be able to check if the path to this folder is correct.

Also, ask him if there is some cache keeping script on this server.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

matekis

Thank you. 

matekis

I used EasyWP for hosting. It looks like it's not compatible, Switched to another hosting provider and now it works. Problem solved.